I nearly booked them on the strength of the reviews alone. Two hundred and something of them, almost all five stars, scrolling on and on beneath a cleaning company's Google listing like a standing ovation that would not stop. It was only when I actually started reading, rather than counting,…
Something breaks. It is almost always something small - a lamp, a wine glass, the ceramic dish you carried back from somewhere in your hand luggage - and it is almost always nobody's real fault. The cleaner is mortified. You are saying "honestly, don't worry about it" while quietly doing…
The handover is always faintly awkward. You have spent twenty minutes with a cleaner who seems perfectly lovely, agreed a day and a rate, and now there is a key sitting on the kitchen table between you, and one of you has to pick it up. I have done this…
The website looked the part. "Established, fully insured, over fifteen years serving South West London," it announced, above a photograph of a smiling team in matching polos and a row of five-star reviews I had no way of tracing. I was on the verge of booking them for a deep…
The vase was not expensive. It was, however, my mother's, which is a category of value no insurer has ever managed to price properly. It went over when a cleaner I had booked for a one-off caught it with the flex of a vacuum, and in the silence that followed…
There is a small, strange moment that comes with hiring a cleaner, and most people never quite name it. You hand a set of keys to someone you have met twice, agree that they will be alone in your flat every Tuesday while you are at work, and then you…
You can’t beat a good recommendation, can you? That’s the general thinking when it comes to finding a reliable cleaner in London. A friend says, “You’ve got to try my cleaner, she’s brilliant,” and you’re sold. But does that always work out? In truth, it depends. Word of mouth still…
Feedback is a crucial element for any business, and for you, London cleaning contractors, it can really make or break your reputation. Let's explore the different types of feedback you might encounter, from direct client comments to online reviews. You need to know how to spot genuine testimonials, recognise the…
Finding the right house cleaner can be daunting, especially in a bustling city like London. With so many options available, knowing what red flags to watch out for when selecting a reputable cleaner for your home is essential. Today, we will discuss the top five red flags to avoid when…
"The choice of local cleaning contractors is overwhelming, and I always doubt my choice." "I find it impossible to navigate the maze of cleaning ads." "Choosing a local cleaning company feels like a lottery - it's pure luck to pick a good service provider." These are only a few of…